Frequently asked questions
Everything you need to know, straight up
Costs and operation
- Absolutely nothing. The OptionCourtier service is 100% free for sellers and buyers. We are compensated through a referral agreement with the broker, only if a transaction is completed.
- No. OptionCourtier is not a real estate agency and does not accept any mandates. We do not act as brokers in your transactions. We are a neutral advisory service that helps you choose from brokers already selected for their performance.
- No. No broker can pay to be recommended. Selection is based solely on performance, quality of service, and compatibility with your profile. OptionCourtier is paid only by the chosen broker, and only if a transaction is completed. This approach eliminates any conflict of interest and aligns the objectives of all parties: the client, the broker, and OptionCourtier.
- We conduct structured follow-ups to ensure that contact was made quickly and that the experience lived up to expectations. If necessary, we adjust our recommendations.
- Your information is used solely to connect you with the selected brokers. It is never sold or shared with external third parties.
Selection and quality
We first evaluate the human aspect and quality of service, as well as the consistency between your profile and that of the broker. The goal is to create a good fit, both relationally and strategically.
Specifically, we take into account:
- The broker's human approach (attentiveness, clarity, professionalism)
- Compatibility with your needs, your personality, and how you operate
- Customer satisfaction
- The rigor and quality of follow-up
- The first-contact response time
- Specialization (sector, property type)
- Concrete results (transactions completed, conversion rates), and the ability to collaborate effectively within our system.
- Beyond pure performance, we use a precise matching system to ensure the best possible fit. Our experts analyze your geographic area, the type of project you have, and your specific needs to identify the most relevant brokers. It's not just a matter of numbers: we only select brokers who truly match your profile.
- We always recommend two brokers, carefully selected based on your situation, sector, and profile. This deliberate choice allows for a clear, structured, and effective comparison without unnecessary meetings. If the fit isn't right, we remain committed to supporting you and adjusting our recommendations until you feel completely comfortable moving forward. Our priority is not the number of brokers, but the right choice.
- Because a good broker for someone else is not necessarily the right one for you. Comparing two approaches lets you make a clearer, more secure choice that is better suited to your situation, without having to attend numerous meetings.
- Yes. OptionCourtier also serves investors, with brokers specializing in the asset type and strategy you are pursuing.
Neutrality and independence
- No. OptionCourtier is not affiliated with any agency and no banner is favored. Each recommendation is made based on your needs and performance data, not on the agency.
- We do not use automatic listing. Each recommendation is analyzed, filtered, and followed up on, based on real performance criteria and human quality. Brokers do not pay to be recommended. OptionCourtier is paid only if a transaction is completed, which eliminates any conflict of interest and ensures recommendations are made for the right reasons.
Because no one is paid in advance. OptionCourtier's compensation depends solely on the actual success of the transaction, never on simply connecting parties. This model eliminates any conflict of interest and aligns objectives:
- your actual needs,
- the team's expertise and experience,
- and the quality of service offered by the broker.
The result: recommendations made for the right reasons, with support focused on trust, rigor, and the long term.
- Yes. Recommended brokers know that they are evaluated on the quality of their service, the thoroughness of their follow-up, and the client experience. This transparency creates a high level of professional commitment and superior service for the client.
Freedom and guarantee
- You are completely free. If the connection isn't right, we will take the time to review the situation with you and, when relevant, explore other options. What matters to us is that you move forward with clarity and confidence.
- No. You are completely free, with no commitment. OptionCourtier takes no mandates and imposes no obligations.
- No. Our role is to equip and guide you. The final decision is always yours.
- No. OptionCourtier does not make any decisions for you and has no interest in the broker you choose. Our role stops at the structured recommendation. The final choice is entirely yours.
- There are no fees and no obligations for you. If you choose to pause or abandon your project, OptionCourtier fully respects your decision. We take a long-term approach: when the time is right, we will be there to support you again, without penalty or pressure. Our role is not to push a transaction, but to help you make the right decision, even if that decision is to wait.